Response target
15min
to start work on urgent issues during business hours.
Managed IT · Northridge, California
IT that’s handled before it becomes a problem.
Instant Marketing Services LLC runs the computers, networks, security and cloud tools that San Fernando Valley businesses depend on — monitored around the clock and answered by people who pick up the phone.
Monitoring
24/7
alerts on servers, firewalls, backups and every workstation.
Local
19535 Nordhoff St #524
Northridge, CA 91324 — on site across the Valley, usually the same day.
Most businesses don’t need more technology. They need the technology they already pay for to work — every morning, for every person, without anyone having to think about it.
Services
Twelve things we take off your plate.
Pick one, or hand us the lot. Every service is run by the same team, on the same tools, with one number to call.
- 01 Managed IT Services One flat monthly plan. One team that owns the outcome.
- 02 IT Help Desk & Remote Support Real people, a real phone number and answers in minutes.
- 03 Network Design & Management Fast, reliable Wi-Fi and wired networks that you never have to think about.
- 04 Cybersecurity & Threat Protection Layered protection sized for a small business, not a bank.
- 05 Cloud Services & Microsoft 365 Email, files and apps your team can reach from anywhere — safely.
- 06 Data Backup & Disaster Recovery Backups you’ve actually tested, and a plan for the bad day.
- 07 IT Consulting & vCIO Strategy Senior technology advice without a full-time executive salary.
- 08 Server & Infrastructure Management On-premises, cloud or hybrid — kept patched, monitored and documented.
- 09 Business Phone Systems (VoIP) Modern phones that ring on desks, laptops and mobiles.
- 10 Hardware Procurement & Device Lifecycle The right device, set up and ready on the first day.
- 11 IT Compliance & Risk Management HIPAA, PCI and insurance requirements translated into a checklist we handle.
- 12 Structured Cabling & Office Moves Clean cabling and moves that open on Monday without a hitch.
How we work
From “who do we call?” to quiet in four steps.
Drag, swipe or use the arrows. Every engagement follows the same path, whether you have five staff or seventy-five.
01
Assess
We visit, inventory every device and account, test your backups and score your security. You get a written, plain-English summary — free.
02
Stabilize
The urgent fixes first: backups that work, multi-factor sign-in, patching and monitoring. Documentation starts on day one.
03
Manage
Help desk, monitoring, vendor wrangling and security operations for a flat monthly fee. One number for everything.
04
Improve
Quarterly reviews with a roadmap and budget, so upgrades are planned instead of forced on you.
Monitoring
Every device on your network, watched — so the one that’s about to fail gets noticed first.
- Patching
- Weekly windows, after hours, with rollback.
- Alerts
- Disk, heat, backups, logins and new devices.
- Reports
- A monthly summary in plain English.
Why clients stay
The same people, who already know your office.
- Answered live. Your call reaches a technician, not a voicemail tree.
- Flat, predictable fees. Covered support is never billed by the hour.
- Written down. Passwords, diagrams and vendors documented — and yours to keep.
- Month to month. After onboarding, no long contract. We earn the next month.
Who we work with
- Dental & medical practices
- Law firms
- Accounting & finance
- Real estate & property management
- Construction & trades
- Nonprofits & churches
- Creative studios
- Retail & distribution
Client voices
What it sounds like when IT stops being a topic.
Client names shortened for privacy.
Plans
Three ways to work with us.
Every plan is quoted per user after the free assessment, so you only pay for what your office actually needs.
Essentials
Monitoring, patching, security baseline and backup — with help desk billed as used.
- 24/7 monitoring & patching
- Endpoint protection
- Backup monitoring
- Discounted support hours
Most chosen
Managed
Everything a growing office needs, with unlimited remote support for a flat per-user fee.
- Everything in Essentials
- Unlimited remote help desk
- Vendor management
- Quarterly roadmap reviews
Co-Managed
For companies with an in-house IT person who needs tools, backup and a deeper bench.
- Our tools & monitoring
- After-hours coverage
- Security operations
- Escalation & projects
Service area
Based in Northridge. On site across the Valley.
Our office is at 19535 Nordhoff St #524, Northridge, CA 91324. We support businesses in person throughout the San Fernando Valley and greater Los Angeles, and remotely anywhere in the U.S.
See every area we cover- Northridge
- Granada Hills
- Porter Ranch
- Chatsworth
- Reseda
- Canoga Park
- Woodland Hills
- Tarzana
- Encino
- Sherman Oaks
- Van Nuys
- North Hills
- Panorama City
- Sun Valley
- Burbank
- Glendale
- San Fernando
- Sylmar
- Santa Clarita
- Calabasas
01What does an IT management company actually do?
We take responsibility for the technology your business runs on — computers, network, email, files, phones and security — by monitoring it, maintaining it, supporting your staff and planning what comes next.
02How quickly do you respond?
Calls during business hours are answered live by a technician. Our target is to start work on urgent issues within 15 minutes and on routine requests within the same business day.
03Is the first assessment really free?
Yes. We visit, review your network, devices, accounts and backups, and give you a written summary with priorities. There is no obligation to sign up.
04Do you only work with businesses in Northridge?
Our office is in Northridge and we focus on the San Fernando Valley and greater Los Angeles for on-site work. Remote support is available anywhere in the United States.
05What size businesses do you work with?
Most clients have between 5 and 75 staff. We also support single-location practices and multi-site businesses.
Free IT assessment
Let’s find out what your IT should feel like.
A free assessment takes about an hour on site. You get a written summary of what’s working, what’s at risk and what we’d fix first — whether or not you hire us.
Book your free assessment