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How we work

A calm, predictable way to run IT.

No mystery invoices or hand-offs between vendors. The same four steps for every client, and you always know what happens next.

Office manager and IT technician reviewing a printed network plan at a desk
  1. 01

    Assess

    Free, about an hour on site

    • Walk the office and network closet
    • Inventory computers, servers, printers and accounts
    • Check backups by actually restoring a file
    • Security score and plain-English summary
    IT technician kneeling beside a receptionist's desk, walking her through a fix on her monitor in a sunlit Valley office
  2. 02

    Stabilize

    First 30 to 90 days

    • Fix urgent risks first
    • Deploy monitoring, patching and endpoint protection
    • Turn on multi-factor sign-in
    • Document passwords, diagrams and vendors
    Wall-mounted patch panel and network switch with neatly strapped blue cables and labelled ports
  3. 03

    Manage

    Every day after that

    • Live help desk for your whole team
    • 24/7 monitoring and after-hours maintenance
    • Vendor management on your behalf
    • Monthly reports in plain English
    Help desk specialist wearing a headset, typing a reply at a two-monitor desk in late-afternoon light
  4. 04

    Improve

    Every quarter

    • Business review with leadership
    • Rolling 12-month roadmap and budget
    • Hardware replacement forecast
    • Security and compliance check-ins
    IT consultant sketching a network diagram on a whiteboard while a business owner takes notes

Plans

Choose how hands-on we are.

Every plan is quoted per user after the free assessment. Projects such as moves or migrations are quoted separately, in writing, before work begins.

Essentials

Monitoring, patching, security baseline and backup — with help desk billed as used.

  • 24/7 monitoring & patching
  • Endpoint protection
  • Backup monitoring
  • Discounted support hours

Most chosen

Managed

Everything a growing office needs, with unlimited remote support for a flat per-user fee.

  • Everything in Essentials
  • Unlimited remote help desk
  • Vendor management
  • Quarterly roadmap reviews

Co-Managed

For companies with an in-house IT person who needs tools, backup and a deeper bench.

  • Our tools & monitoring
  • After-hours coverage
  • Security operations
  • Escalation & projects

Free IT assessment

Let’s find out what your IT should feel like.

A free assessment takes about an hour on site. You get a written summary of what’s working, what’s at risk and what we’d fix first — whether or not you hire us.

Book your free assessment